1st Choice BPO is your one stop, open and honest call centre, outsourcing and IT partner. We are here to make things easy for you. We work hard to give you more “Time and Profit” whilst constantly improving your customer care relationships to build a better future for you and your customers.

1st Choice BPO marries the Western Wisdom of the two UK and Australian Directors with the Eastern Entrepreneurial flair of two Filipino Directors, each with over 10 years experience in their respective fields of HR, IT, Legal and Retail.

Our directors have run call centres for many years in Thailand and Philippines with their longest established ongoing client since 2005. They have been the managerial and entrepreneurial architects of chameleon IT and call centre change in the service delivery to this £multi-million retail behemoth. Since the birth of on-line retail, they have been instrumental in the understanding, creation, software development and delivery of complex and bespoke applications and continuous improvements. All back end support and call service staff has been provided since the inception and the years working with this client lays testament to the quality of service delivery.

Jun De Lumen and Bernie Baltasar have equally enjoyed great success in running a call centre here in the Philippines for many years with numerous campaigns running for several years. Bernie is the consummate professional in the IT field and after years as a Professor, is the CEO in charge of all day to day operations.

Jun De Lumen is the Senior Partner in the group and as a highly accredited Filipino Lawyer brings all our clients the security and assurance of complete financial and legal complicity.

1st Choice BPO is a seasoned player in the market of aiding and assisting SME, small to medium enterprises successfully deploy their outsourcing needs. Whether you need 1 or 100 staff, we have been happily helping companies over many years in the USA, UK and Australia reach their goals.