Customers' FAQ

Q: What do we sell?

A: We sell “surplus” / used Japanese Office furniture and equipment, world-class brands, between 1 to 3 years, originally intended for the Japanese market.

Q: Can I reserve a product?


A: No we don’t allow reservations. However, you can pay for the items you wanted and pick it up within 5 days.

Q: Do you have a delivery service and how much do you charge for it?


A: Yes, on a per batch basis. Delivery charge ranges from 500 to 3,000 depending on volume and location.

Q: I bought a table and had it collapsed so I can fit in my car, Could I ask someone from your office to go with me to help assembling it?


A: It depends on staff availability and location. However, we will be glad to assist all customers via phone anytime.

Q: The computer chairs that I bought were a bit dusty, if I ask you to clean it, do I have to pay an extra charge?

A: All bought furniture undergoes cleaning before delivery at no extra charge.